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Patient experience Ensuring people have the best possible experience of care is essential for the NHS and other health and care services


Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provide invaluable insights into the quality and delivery of care provision. An evidence-based approach to patient experience can help improve services for both patients, and those delivering services.

Our recent work and content on this topic is listed below.

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