Patient experience Ensuring people have the best possible experience of care is essential for the NHS and other health and care services
Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provide invaluable insights into the quality and delivery of care provision. An evidence-based approach to patient experience can help improve services for both patients, and those delivering services.
Our recent work and content on this topic is listed below.
This project extended the benefits of shared haemodialysis care patients at 19 trusts, enabling them to participate in their own treatment. It aimed to improve patient experience in dialysis units and...
How can general practices balance continuity of care with the need to see a GP promptly? Angus Wiltshire explores four early findings from the Increasing Continuity of Care in General Practice program...
The NHS’s new AI lab needs to focus on the needs of patients and the health system, argue Adam Steventon, Sarah Deeny, Josh Keith and Arne Wolters.
If the future of primary care is digital, the approach to it must meet the needs of a diverse population with varying health conditions.
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