Patient experience Ensuring people have the best possible experience of care is essential for the NHS and other health and care services

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Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provide invaluable insights into the quality and delivery of care provision. An evidence-based approach to patient experience can help improve services for both patients, and those delivering services.

Our recent work and content on this topic is listed below.

Improving continuity of care in general practice: four lessons from the frontline

Blog
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12 November 2019

How can general practices balance continuity of care with the need to see a GP promptly? Angus Wiltshire explores four early findings from the Increasing Continuity of Care in General Practice program...

Fixing the UK's broken social care system

Blog
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14 October 2019

The decisions we make about technology today will have implications for the entire social care system, says Lydia Nicholas, from tech think tank Doteveryone.

Artificial intelligence in the NHS: getting the priorities right

Blog
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4 October 2019

The NHS’s new AI lab needs to focus on the needs of patients and the health system, argue Adam Steventon, Sarah Deeny, Josh Keith and Arne Wolters.

Simulation TRaining for Operative vaginal Birth Evaluation

Journal article
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2 August 2019

Study protocol for an observational stepped-wedge interrupted time-series study.

More people report waiting too long for GP appointments

Press release
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15 July 2019

Health Foundation response to NHS England's GP Patient Survey

The role of patient groups in shaping technological innovation

Newsletter feature
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25 June 2019

Charlotte Augst, CEO of National Voices, on how patients have an important role in shaping how the NHS works in the future.

The current Babylon GP at Hand model will not work for everyone

Blog
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13 June 2019

If the future of primary care is digital, the approach to it must meet the needs of a diverse population with varying health conditions.

Effect on secondary care of providing enhanced support to residential and nursing home residents

Journal article
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9 May 2019

A subgroup analysis of a retrospective matched cohort study 

Planning to be routine

Journal article
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9 May 2019

Habit as a mediator of the planning-behaviour relationship in health care professionals

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