A whole system approach to quality improvement (Quality MK)

About this video

This project aimed to make effective the policy of practice-based commissioning, ensuring it is primary care led, patient focused and evidence based.

It meant GPs and other health professionals working with patients could bring about measurable improvements in services and embed new approaches more widely across the health system. The aim was to introduce changes to services which can then be tested, with patients having their say on whether these have made a difference.

John Needham, a member of the project steering group, talks about how Quality MK has worked to bring together a wide range of stakeholders including clinicians and service users to develop a new way of decision making.