Sarah Williamson Transformation and Organisational Change Manager

About me

Sarah is a GenerationQ Fellow and Transformational and Organisational Change Programme Manager at the Northern Ireland Ambulance Service.

She has been Transformational and Organisational Change Programme Manager at the Northern Ireland Ambulance Service (NIAS) since 2014. She is seconded from Belfast Health and Social Care Trust, where she was previously General Manager Cancer Services and Clinical Coordinator Inpatient Haematology.

Prior to joining NIAS she volunteered in South Sudan with Voluntary Services Overseas as a Primary Care Management Advisor.

At NIAS Sarah is responsible for developing, leading and implementing a programme of modernisation across the service, which includes developing pathways to improve patient experience by reducing unnecessary admissions to the Emergency Department. This has included overseeing a comprehensive change management process, internal and external engagement across Northern Ireland, and the development of new policies and processes.

Sarah is hoping that her involvement in GenerationQ will enhance her ability to lead change within NIAS: ‘It’s been a challenging and invigorating programme of change so far, but we have lots more to do, and I know the organisation will benefit from me offering an expanded range of skills.’

She is working as part of a team to develop a robust quality improvement programme across NIAS and to embed the notion of quality improvement across the organisation: ‘We are working to develop a robust, Trust-wide process which is designed by clinical staff, evaluates usage of the new care pathways, gives real-time feedback on clinical assessment, looks at patterns and compliance by division and regionally, and inspires staff to deliver excellent clinical care.’