• Run by Ipswich Hospital NHS Trust.
  • Aimed at making the end of life care provided on general wards more person-centred.
  • Involving patients and their families and carers in decisions about where to die.
  • Improving information and communications, both for patients and staff, were fundamental to this project.

Involving patients, and their families where appropriate, in decisions about care, particularly in relation to the choice of place to die, can improve their experience of care at an anxious and difficult time.

The two key objectives of this project were:

  • Provide person-centred care: give all patients access to the specialist services they need, whenever and wherever they are receiving care. Put the patient at the centre of all decision making.
  • Involve family and carers: with patients’ agreement, involve family and carers in their ongoing support.

To do this the project team:

  • carried out a review of the care pathway, building in best practice already existing in pockets within the hospital
  • undertook staff training
  • developed patient and carer information
  • ensured patients and carers were given a choice of place to die.


The expected benefits of the project were:

  • improved staff attitudes and confidence
  • improved documentation
  • improved communication with, and support for, families
  • streamlined processes of care
  • better environments for care.

Who was involved

The project team and steering group included broad clinical and non-clinical representation as well as input from patient representatives, user groups and charities such as Age UK and Alzheimer's Society.

Further reading


Patient and Family-Centred Care: practical tools to improve patient experience

4 June 2014

With the challenges currently facing the NHS, leaders at all levels across organisations need to...

You might also like...

Consultation response

Health and Care Bill: Commons Public Bill Committee

Consultation response

Our briefing for the House of Commons Public Bill Committee on the Health and Care Bill.

Press release

Pent up demand for care risks further inflating NHS backlog

Press release

New analysis shows that while the waiting list for hospital care continues to grow, so too does the...


The full health and care data strategy must address its shortcomings


Building trust, addressing health inequalities and improving social care data are critical if the...

Kjell-bubble-diagramArtboard 101 copy

Get social

How does England compare with 11 OECD countries based on cost & quality of care for older patients with complex nee… https://t.co/EcXeaPltzd

Follow us on Twitter
Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more