Relational continuity for general practice patients with new and changing symptoms

Valentine Health Partnership

  • Run by Valentine Health Partnership, Woolwich.
  • Aiming to investigate whether offering a period of relational continuity with a named GP results in benefits in terms of improved experience of care and better outcomes for patients.
  • Will use data analysis to identify healthy patients with new or changing symptoms who may benefit from continuity, and will implement operational systems that support people to achieve continuity and assess its impact.
  • Will run from January 2019 to June 2020.

GPs regularly see patients who have consulted with multiple doctors in the previous weeks or months for a cluster of related symptoms, without any GP having overall responsibility for their care. This could potentially delay diagnosis and treatment, and result in inappropriate or duplicated use of other services.

This ‘proof of concept’ project run by Valentine Health Partnership will undertake data analysis to identify patients with changing patterns of consultations and clinical problems who may benefit from continuity. Systems will then be developed to allocate suitable patients to named GPs and to provide reliable team-based support to ensure continuity of information and management when the named GP is unavailable.

The project will focus on mainly healthy patients with new or changing symptoms. It will investigate the impact on time to diagnosis and use of wider services of offering mainly healthy adults with new symptoms a period of continuity with a named GP.

The project also aims to improve patient awareness about continuity, to train clinicians to promote continuity, and to support patients to achieve it. The project team will assess the impact of these initiatives on patient and staff satisfaction.

Data analytic methods developed during the project could potentially be embedded into electronic patient records to generate automated alerts about patients who may benefit from continuity. 

If successful, the project will change clinician working practices (supported by ongoing data analysis) in a way that will not cost more, but will generate greater patient and staff satisfaction, better clinical outcomes and lower use of NHS resources.

You might also like...

Press release

Care Quality Commission presents mixed picture of the state of care in England

Our response to the Care Quality Commission’s annual assessment of the state of health and social care in England.

Blog

Fixing the UK's broken social care system

The decisions we make about technology today will have implications for the entire social care system, says Lydia Nicholas, f...

Press release

NHS facing uphill battle

Health Foundation response to NHS England monthly statistics for August and September 2019.

Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q Community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more