Effective networks for improvement Developing and managing effective networks to support quality improvement in healthcare

This learning report presents the lessons from an evidence review and case study work undertaken by McKinsey Hospital Institute.

The review drew on the literature and empirical evidence about effective networks to describe the component parts of a successful improvement network.

While the review found no ‘one size fits all’ formula for successful network design, it did identify five core features of effective networks. These are:

• common purpose
• cooperative structure
• critical mass
• collective intelligence
• community building.

These features are interdependent, and interact to give a network energy and momentum. They ensure a clear direction, credibility and increased scale and reach, while enhancing knowledge, encouraging innovation and creating meaningful relationships. All five features are mutually reinforcing, and their combined effect enables quality improvement, learning and change to happen.