Patient-focused interventions are those that recognise the role of patients as active participants in the process of securing appropriate, effective, safe and responsive healthcare. Patients/citizens can contribute to quality improvement at both an individual and a collective level.

Patient-focused interventions are generally aimed at one or more of the following seven quality improvement goals, corresponding to the chapters in this report.

This contribution to the QEI project provides a concise and comprehensive overview of the evidence base for each of the above patient-focused interventions. In so doing, we aim to identify best practice and inform decision-making in healthcare policy, management, practice and research.