- This study of seven NHS organisations found extreme variability in the reliability of five key healthcare systems and processes:
- availability of information when making clinical decisions
- availability of equipment in operating theatres
- availability of equipment for inserting intravenous lines.
- Different organisations varied significantly in their reliability on issues such as faulty or missing equipment.
- Unreliability in different organisations was the result of common factors (eg a lack of feedback mechanisms and poor communication).
- It is possible to create highly reliable systems.
- Ideas for improvement are suggested:
- improving feedback mechanisms
- improving communication
- developing a culture of challenge
- encouraging a sense of ownership.
While the knowledge that poor systems can cause harm is not new, this report provides groundbreaking evidence of the extent to which important clinical systems and processes fail, and the potential these failings have to harm patients.
The research, led by Professor Bryony Dean-Franklin, was conducted by The Centre for Patient Safety and Service Quality (CPSSQ) at Imperial College, and Warwick Clinical Systems Improvement (CSI), University of Warwick.