Systems capable of sustaining quality improvement in health care

How can we create systems which are resilient enough both to deliver high quality health care and to enable quality improvement efforts to thrive?

This video was filmed at an event we held in January 2015. It starts with an introduction to the session from our Chief Executive, Jennifer Dixon. Then General Sir Richard Shirreff, Deputy Supreme Commander, NATO talks about the importance of leadership at the front and Jan Filchowski gives his reflections on the challenges of being a manager in the NHS.