Improving how we improve

Failure is a normal part of life. Personally, Grade 3 piano, my driving test, and asserting some ...

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Improving how we improve

Thinking differently: technology and healthcare

People talk a lot about disruptive technologies but so often the ideas we hear are either mundane or so wacky that we can only be thankful that they’ll never see the light of day. In December I ...

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Care and compassion in the NHS

The Health Service Ombudsman’s report on ten investigations into NHS care of older people has provoked an understandable, but wearingly familiar, wave of shock and media outrage. The Ombudsman is n...

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