The application of improvement science

The health sector is not short of new ideas, many of them derived from basic and clinical research, which have the potential to improve outcomes for patients. The challenge for health systems aroun...


No decision about me without me: making it happen

In his speech at UCLH on 26 May, the Deputy Prime Minister Nick Clegg laid out his vision for the NHS. Some might argue that he should have waited for the listening exercise to finish before making...


Stephen Thornton

A human factors approach?

In Jo Bibby’s recent blog she talked about developments in healthcare and the need to explore the ‘human factors approach’ taken by other industries, but what does a ‘human factors approach’ mean? ...


Care and compassion in the NHS

The Health Service Ombudsman’s report on ten investigations into NHS care of older people has provoked an understandable, but wearingly familiar, wave of shock and media outrage. The Ombudsman is n...