The power of story telling

Last week saw the 2012 International Forum on Quality and Safety in Healthcare in Paris, and day two started with an inspiring keynote from the President of the International Health Institute (IHI)...

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What patients want

At Macmillan, we have for several years had an ambition statement which said we want to reach and improve the lives of everyone living with cancer. We know now (though we did not when we wrote the ...

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Self management: it’s easy, isn’t it?

My colleagues often laugh at my mantra for integrating self management skills into mainstream health: ‘it’s like pushing water uphill’. But for those of you who have worked in this area it must fee...

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Handling and resolving complaints post-Francis

The Francis report reminded us that we have a long history of trying to improve the way complaints about health services are handled. Yet we still have a long way to go to make sure patients and fa...

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Designing improvement around the people we care for

What does a ‘listening organisation’ look like? What benefits can it bring to our patients and to our staff? The more we involve patients, the more we make their experience of care better. We can i...

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The Francis report - reflections from abroad

Patient safety is a global concern as healthcare organisations still struggle to deliver safe care. Similar to the UK, a significant number of patients in Norway, where I work, are harmed while rec...

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