This paper argues that the capacity and capability of infection prevention and control activities could be strengthened by embedding within them human factors principles, methods, expertise and tools.

In this report, Charles Vincent and colleagues draw together academic evidence and practical experience to produce a framework for safety measurement and monitoring, highlighting five fundamental classes of safety information.

This learning report describes the Flow Cost Quality improvement programme. It illustrates problems that can be caused by poor flow and provides practical examples of how focusing on flow can improve quality and use available capacity effectively.

Our annual review looks back on the Health Foundation's work during 2012, highlighting some specific achievements and reporting how we fared against our plans for the year. It also sets out our plans for 2013.

This evaluation of the Safer Patients Network explores to what extent it succeeded in building on the achievements of the Safer Patients Initiative and identifies important lessons for similar projects in the future.

This learning report presents the experiences of seven teams participating in the MAGIC programme. Each story explains what the teams did, the improvements they saw as a result, the challenges they encountered and how they dealt with them.

This is the report of an independent evaluation of the MAGIC improvement programme. The programme aims to support clinical teams in primary and secondary care to embed shared decision making with patients in their everyday practice.

This report reviews the conceptual and theoretical literature on relationships between service users and providers. It explores the correlation between interventions and the conceptual evidence, and their likely impacts on the quality of care.