Three independent health and care charities warn today that it will take many more months before NHS and social care organisations are able to fully restart services following the COVID-19 outbreak.

At a Health and Social Care Select Committee evidence session later today (14 May), the Health Foundation, The King’s Fund and Nuffield Trust will caution that the government and health and care leaders should not underestimate the pandemic’s impact on already exhausted staff who need to be sure they can treat and care for people safely, or on public fears about seeking treatment.

They warn that immediate measures need to be taken to address the ongoing crisis in social care where death rates from COVID-19 in care homes only just appear to be stabilising. Also, that plans to resume health and care services need to factor in the very real possibility of a second peak in COVID-19, as well as planning for winter pressures.

Ahead of the release of NHS England’s monthly performance figures – likely to show the scale of COVID-19’s impact on waiting lists – they identify five immediate challenges that government and the wider health and care system will face in resuming core services:

  • Managing infection control and impact on capacity – expanding health and care services in hospitals, general practice, social care and other settings will require an expansion of PPE, an expansion of testing and tracing, additional space for social distancing, additional staff and more time for cleaning equipment and facilities. This will severely limit capacity for many months until the infection has been brought under control in the community.
  • Understanding and addressing the full extent of unmet need – by focusing on protecting services for the most vulnerable, many other people’s needs may have gone unmet, and people’s conditions may have deteriorated while waiting for care. Meanwhile, people left with serious complications from COVID-19 will require additional care.
  • Reassuring the public about using services – many sections of the public may still be very worried about easing the lockdown, particularly in areas badly hit by the virus, and may be reluctant to use NHS and social care services for fear of infection. Resuming care for ‘normal business’ is likely to need a significant public information campaign, and extensive work with staff, to reassure and protect them.
  • Looking after and growing the workforce – staff caring for COVID-19 patients in the NHS and social care have experienced high levels of stress and exhaustion. They will need time to recover and access to support services. Staff will need reassurance that adequate protection against the virus is in place before restarting services.
  • Improving and not just recovering services the pandemic has exposed pre-existing weaknesses, most obviously long-term underinvestment in health and care services and a precarious social care system. It has also laid bare deep-rooted health inequalities. These issues will still need to be tackled alongside the backlog of demand. The crisis has brought innovation, cooperation and an appetite to permanently change the way services work – this willingness to make long lasting positive changes to the way services are delivered needs to continue.

Jennifer Dixon, Chief Executive of the Health Foundation, said:

'COVID-19 has wreaked significant harm on our society, with the toll felt most sharply by ethnic minority and socioeconomically deprived populations. Responding to the virus has exposed strengths and weaknesses in our health and social care system. Getting services back up and running, taking account of likely future pressures from COVID-19, winter, and the backlog of ill health from delayed care will be a steep climb. But COVID-19 has also demonstrated how the health and care system can move fast, implement new technology and ways of working, and the deep commitment of NHS and care staff. All of these will be needed, with resources to match, to face the challenges ahead.'

Richard Murray, Chief Executive of The King’s Fund, said:

'As well as the very real and visible challenges faced by NHS hospitals throughout this crisis, there have been multiple hidden frontlines in services such as social care, community health and mental health. The health and care system is a complex web of inter-related services: when one part fails, patients and service users can easily fall between the gaps. All aspects of the health and care system will need to be back up and running if services are to return to any semblance of normality. In the case of social care, normality should not be the aim: the sector needs increased funding and fundamental reform.'

Nigel Edwards said, Chief Executive of Nuffield Trust, said:

'With the virus still at large there is no easy route back to the way things were before in the NHS, and unfortunately that means people waiting much longer and some services being put on hold. Hospitals and a whole range of services provided in the community will have to be remodelled to control infection and keep people safe, by separating out coronavirus patients and testing constantly and quickly at every level. We must be honest that this will slow things down.'


Notes to editors

Read our joint submission to the Health and Social Care Select Committee.

Media contacts

Simon Perry
020 7257 2093

Creina Lilburne
020 7664 4647

Further reading


COVID-19 policy tracker 2020


A timeline of the national policy and health system responses to COVID-19 in England in 2020.

Consultation response

Restarting NHS services after the COVID-19 outbreak

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