Key points

  • Commissioners and providers should be rigorous in separating processes and outcomes when developing person-centred systems and associated measurement systems.
  • Commissioners should commission for high quality person-centred processes as well as high-quality person-centred outcomes.
  • The core argument, however, is that public services are not person-centred. Only when person-centred logic models are used to help patients, clinicians, managers and commissioners co-design services together will we actually begin to understand what person-centred services can and should look like.

Dr Alf Collins introduces ‘Dorothy’, a hypothetical patient with a number of long-term conditions. Dr Collins puts forward ideas to help ensure that the system, and the measures used in the system, always take account of what matters to Dorothy.

The paper describes the principles of person-centred care and the activities that a person-centred system should undertake in different contexts. It then describes how to think about constructing measurement systems for use in each of these contexts. The paper also describes the core constituents of person-centredness to demonstrate the steps that could be followed in order to develop a coherent measurement system.

Further reading

Thought paper

Measuring what really matters: Towards a coherent measurement system to support person-centred care

April 2014
Thought paper

The principles of person-centred care, activities that a person-centred system should undertake in...

Research report

Helping measure person-centred care

March 2014
Research report

A rapid review of research about measuring the extent to which care is person-centred.

You might also like...

Event

Webinar: Spotlighting research on AI & ethnic and racial health inequalities

Event

Join us as we showcase the successful award holders of our AI and Ethnic and Racial Health...

Register

Consultation response

ONS Census 2021 consultation

Consultation response

Our response to ONS consultation on user needs for Census data to inform its data outputs.

Press release

Pent up demand for care risks further inflating NHS backlog

Press release

New analysis shows that while the waiting list for hospital care continues to grow, so too does the...

Kjell-bubble-diagramArtboard 101 copy

Get social

We believe we have a responsibility to act on climate change and environmental breakdown. We're taking steps to re… https://t.co/bEZx8NYPsS

Follow us on Twitter
Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more